HR and People Courses

Certificate in HR Management

ILM-Endorsed
Award
As a three day course, it focuses on the core proficiencies required by Human Resource professionals. The programme covers the main subjects in human resource management with a focus on the practical application of our course material. It looks at subjects including performance management, diversity policy, capability management and Strategic HR.

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Certificate in Lean Six Sigma

ICM Certified
Lean Six Sigma helps you harness the full power of your team to maximise your results. This two-day Certificate course guides attendees through the principles and practices of this essential HR methodology to help you and your organisation cut down on wasted resources. This course is accredited by the Institute of Commercial Management (ICM).

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Conflict Management and Mediation Skills for Managers

PAI
Certified
Unresolved conflict can have a negative impact on the work environment. This conflict is often left unresolved because the necessary skills for resolution are lacking. This two-day Certificate programme takes a hands-on approach to teaching participants how to navigate and mediate in those situations to best aid their organisation.

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HR and People Workshops

Dealing with Difficult Customers

5 CPD Points
Frontline staff often have to deal with the most stressful and challenging situations involving customers and members of the public. Proper methods of dealing with these situations can improve the reputation of an organisation, as well as employee morale. This one-day workshop takes frontline staff through ways of handling tough situations and finding the best solution for the customer and the organisation.

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Interview Skills

5 CPD Points
Whether you are applying for an Open Competition (open to existing Public Servants and to non-Public Servants) or an Internal Competition, you will be faced with an interview as part of the process. This seminar has been developed to help you prepare and understand what the interview panel is looking for. The ability of an interviewee to successfully outline and communicate strengths and competencies can be perfected by training. This workshop will help you prepare yourself for your interview.

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Industrial Relations Negotiations

5 CPD Points
More and more, there is a need for skilled negotiators for Industrial Relations issues. Whether you sit on the employer or the employee side of the table, being confident and competent can make a world of difference to the outcome. This one-day course will help attendees understand the negotiation process, and how to maximise their results at the table.

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Managing Difficult Staff

5 CPD Points
Oftentimes, one of the biggest challenges a manager will encounter will come from their own staff. Personal issues, low morale or a poor team environment can all lead to employees that are underproductive or creating difficult situations. This workshop arms managers with the tools and skills to tackle these situations in a way that shows compassion and understanding, while still keeping in mind the needs of the organisation.

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Managing Underperformance

3 CPD Points
With the on-going developments to the PMDS system, and the continued challenge for managers to achieve more with less, the issue of underperformance (and the law underpinning it) is one that is subject to regular and extensive change. This workshop will give an overview of the law that covers employee underperformance and any developments in either the law or best practice in handling this sensitive issue.

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